Last Updated: 1 Oct 2023
Cancellations are allowed to prevent future automatic payments. If you decide to cancel your subscription, it will be effective at the end of your current billing cycle. This means you will retain access to our services until the end of the period for which you have already paid, but no further charges will be applied.
If you are on a subscription plan that includes automatic payments and you cancel your subscription before the end of the current period, your subscription will not renew for the next cycle. No further charges will be made to your account after the current subscription period ends.
In rare and exceptional cases, a partial refund may be considered. These cases are evaluated on an individual basis and are at the sole discretion of Isolated Study management.
If you believe a refund is warranted under exceptional circumstances, you must submit a request within 24 hours of the transaction date. Requests made after this period will not be considered.
To submit a refund request, please contact our support team with your order details and the reason for the refund request.
All transactions are processed securely. We use advanced encryption to ensure your financial information is protected. Please see our Privacy Policy for more details.