Loading...
How Can We Help You Today?

FAQ & Help

Account Management

How do I create an account?

To create an account, click on the 'Sign Up' button on the top right corner of our homepage and fill out the registration form with your details.

I forgot my password, how do I reset it?

Click on 'Forgot Password' on the login page and follow the instructions to reset your password via your registered email address.

Purchases & Subscriptions

How do I purchase a subscription?

Go to the 'Pricing' page, select a subscription plan that suits your needs, and follow the instructions to complete the payment.

Can I cancel my subscription?

Yes, you can cancel your subscription to avoid future auto-renewal charges. You will continue to have access until the end of your current subscription period.

Are there any discounts available?

Occasionally, we offer discounts and promotional codes. Please check our website or subscribe to our newsletter to stay updated on the latest offers.

What payment methods are accepted?

We accept major credit cards, debit cards, and other payment methods such as PayPal, digital wallets, UPI (Unified Payments Interface), and Binance. All payment transactions are securely processed to ensure your safety and privacy.

Refunds & Cancellations

Can I get a refund for my purchase?

Refunds are not typically provided, except in exceptional cases. Please refer to our Cancellation & Refund Policy for more details.

How do I request a refund?

To request a refund, contact our support team within 24 hours of the transaction at IsolatedInfo@Isolatedstudy.com.

What happens if my payment fails?

If your payment fails, please check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

Using Our Services

How do I submit a question to an expert?

After logging into your account, navigate to the 'Ask an Expert' section, enter your question details, and submit. Our experts will get back to you promptly.

What if I am not satisfied with the answer provided?

If you are not satisfied with the answer provided, you can request further clarification or ask follow-up questions within the platform. Alternatively, you can fill out the form on our Contact Information page. If the response is incorrect or does not meet our guidelines, we will refund your credit.

Can I access past questions and answers?

Yes, all your past questions and their respective answers are saved in your account under 'My Questions'. You can access them anytime by logging in.

Privacy & Security

How is my personal information protected?

Your privacy is important to us. We use advanced security measures to protect your personal information. Please see our Privacy Policy for more information.

Is my payment information secure?

Yes, all payment transactions are encrypted and processed securely through trusted payment gateways.

How do I report a security concern?

If you suspect a security issue or have concerns about the safety of your information, please contact our security team immediately at isolatedinfo@Isolatedstudy.com.

Technical Support

How do I contact technical support?

You can reach our technical support team by sending an email to isolatedinfo@Isolatedstudy.com or by using the Contact Form feature available on our website.

What should I do if I encounter a bug or error?

If you encounter a bug or error while using our platform, please report it to our technical support team with a detailed description and, if possible, a screenshot of the issue.

Map

Contact Information

ISOLATED STUDY EDUCATION CENTER

Mehrauli, NH24,

Ghaziabad, Uttar Pradesh Pin 201002, India

Whatsapp: +917302693676

Email: isolatedinfo@Isolatedstudy.com

Find Us Here

Send Us a Message