Job Detail

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 Walk-In Drive for Customer Support Executive | HCL Tech 

📢Hiring for UK / US Voice Process – Walk-In on 4th & 5th Feb 2025

Job Role: Customer Care Representative (Voice Process)

Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Work Location: Noida (Sector-144)

Eligibility Criteria:

✔ Education: Any Graduate/Undergraduate can apply.
🚫 Not Eligible: B.Tech, M.Tech, BCA, MCA, Law Graduates, or Regular Students.
✔ Experience: Freshers welcome; experience in UK/US inbound calling (preferably in the banking sector) is an advantage.

Key Responsibilities:

📞 Handle inbound customer queries professionally and efficiently.
✅ Ensure adherence to process guidelines and maintain high-quality service standards.
🔄 Follow escalation protocols for unresolved issues.
🎯 Maintain first-call resolution and schedule adherence.
📊 Keep records updated in escalation logs, complaint trackers, and customer data security protocols.
💡 Participate in team activities and implement feedback for continuous improvement.

Required Skills:

• Excellent English communication (both verbal & written).
• Strong telephone etiquette and customer service orientation.
• Ability to handle UK/US customer inquiries with empathy and professionalism.

Walk-In Details:

📍 Interview Venue: HCL Technologies, A-8 & 9, Sector-60, Noida, Uttar Pradesh 201301
📅 Walk-in Dates: 4th & 5th February 2025
⏰ Timings: 11:00 AM – 2:00 PM

Additional Benefits:

🚖 Two-way cab facility available

📧 Contact Person: Priyanka Shastri (Priyanka.shastri@hcltech.com)

💼 Kickstart your career with HCL Tech – Join our dynamic customer support team!