Job Details

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 Walk-In Drive for Customer Support Executive | HCL Tech 

Hiring for UK / US Voice Process – Walk-In on 4th & 5th Feb 2025

Job Role: Customer Care Representative (Voice Process)

Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Work Location: Noida (Sector-144)

Eligibility Criteria:

Education: Any Graduate/Undergraduate can apply.
Not Eligible: B.Tech, M.Tech, BCA, MCA, Law Graduates, or Regular Students.
Experience: Freshers welcome; experience in UK/US inbound calling (preferably in the banking sector) is an advantage.

Key Responsibilities:

Handle inbound customer queries professionally and efficiently.
Ensure adherence to process guidelines and maintain high-quality service standards.
Follow escalation protocols for unresolved issues.
Maintain first-call resolution and schedule adherence.
Keep records updated in escalation logs, complaint trackers, and customer data security protocols.
Participate in team activities and implement feedback for continuous improvement.

Required Skills:

• Excellent English communication (both verbal & written).
• Strong telephone etiquette and customer service orientation.
• Ability to handle UK/US customer inquiries with empathy and professionalism.

Walk-In Details:

Interview Venue: HCL Technologies, A-8 & 9, Sector-60, Noida, Uttar Pradesh 201301
Walk-in Dates: 4th & 5th February 2025
Timings: 11:00 AM – 2:00 PM

Additional Benefits:

Two-way cab facility available

Contact Person: Priyanka Shastri (Priyanka.shastri@hcltech.com)

Kickstart your career with HCL Tech – Join our dynamic customer support team!