Job Details

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EBay Job Openings 2023: Online Jobs: Promote safe and compliant trading on the site by investigating accounts, reviewing filters, and verifying rights owner/community reports and escalations. Performing account reviews for potential regulatory risk, fraudulent, off-site, and/or unauthorized activity. You’re focused on the member experience on the site and investigate accounts with questionable business practices that could have a negative impact on the eBay community.

You may interact with Risk BU, Merchandizing, Compliance, CS Tech, Product, Service Design, Legal, or other upper management across eBay. As a result, this team is focused on being efficient and accurate to meet or exceed the KPI including, but not limited to Productivity, Quality/Accuracy, and maintaining necessary service levels.

Eligibility Criteria: eBay Job Openings 2023

• Conduct in depth case reviews to promote safe and compliant trading on the site.
• Use filters, member reports, and account reviews to make informed decisions on each case.
• Provide feedback on filter performance to LVIS and other support teams.
• Handle appeals through multiple channels for actions taken across assigned work types.
• Handle escalations as needed per request of leadership.
• Respond to appeals or manage customer inquiries through email channels.
• Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
• Coach customers on how to be more successful on the site through phone or email channels.
• Educate customers on the regulatory requirements behind the actions of the company